Momento Studio

Support

How can we help?

Answers to the most common questions are below. If something is missing, write to us – we read every message.

Contact

Janaarthan Indirasenan
Zeughausstr. 63
42287 Wuppertal
Germany
info@senaai.de

We usually reply within two working days, in English or German.

Frequently asked questions

How do I restore my purchases?

In Momento Studio, open the Momento Pro purchase page and tap Restore purchases at the bottom. Make sure you're signed in with the same Apple Account you bought with.

If Apple finds no purchase, the app tells you. A purchase waiting for approval (for example Ask to Buy) becomes active once it is confirmed.

How do I cancel the yearly subscription?

On your iPhone, open Settings › [your name] › Subscriptions › Momento Studio and tap Cancel Subscription. Cancel at least 24 hours before it renews; Pro stays active until the end of the paid period.

Deleting the app does not cancel a subscription. More from Apple: Cancel a subscription.

How do I add a widget?

Home Screen: touch and hold an empty spot, tap Edit › Add Widget in the top corner, search for “Momento”, choose a size and tap Add Widget.

Which moment? Touch and hold the widget, choose Edit Widget and pick the moment. Without a choice it always shows your next moment.

Lock Screen: touch and hold the Lock Screen, choose Customize › Lock Screen and add Momento in the widget area. The app shows the same guide under Add widget.

Where is my data?

Your moments and photos are stored on your iPhone. Momento Studio has no account, no server of its own and no tracking. When you share a moment, you send a link or a picture yourself – your own photos are never included. When you share or use Apple features like Image Playground, Apple’s or the chosen app’s terms apply.

Details are in the privacy policy.

What is free, what is Pro?

Free: 3 moments, 20 styles and one picture story – with no time limit and no ads. Momento Pro unlocks unlimited moments, every style and picture story, custom colours and the alarm: as a yearly subscription with a 7-day free trial for new subscribers, or as a one-time purchase. The price for your country is shown in the app and on the App Store.